By Naomi Reynolds on 31st January 2015
I had ordered a package December 27, 2014. I never received the package when I was told I would, I was patient And waited another week and half, still not receiving it , and by this time I had tried calling zumiez and would be put on hold for over 30 minutes at a time I got hold of someone finally and she told me I would get my package within the week, which never happened AGAIN. Then I called one last time and Sam Jones was the person on the other line, she understood my frustration and finally sent me what I was supposed to get, within 1 day only. She also added a small amount of money to my card which helped the fact that I was very upset with Zumiez. Sam Jones needs a promotion or something cause she's the only person that actually did something.