By Barbara Kurzyniec on 7th December 2016
I am a grandma that lives in Michigan and my grandchildren live in Floridia. I love to be able to buy them their sneakers that they wear to day care every day. This is where zappos comes in hand. I can not say enough about this company and their customer service. First of all I can Oder and ship them with a surprise of new shoes in the mail. Second if I have any problems which is hardly ever their customer service is very kind and helpful. I will continue to send them shoes in the mail from zappos till they want to pick them out themselves. Thank you zappos!!!!
By mike oconnell- naples, me. on 16th March 2014
5/13, bought a pair of new balance sneakers from zappos (mx623b2), 3/14, noticed sole was separating from right shoe, I not a runner or an athlete, the sneakers are used as casual wear, contacted zappos talked to a J. Wolf, explained what happened, 2 days later a new of new pair of sneakers (same as above) was delivered to my door, zappos has my business in the future and new balance doesn't.