To the reviewer of "products fall apart" below. I had this happen to me after a year of owning an Anthropologie bag too. But becuase it had been so long, I did not even try to get a return, I just had it fixed. Most stores do not have a lifetime guarantee on their bags which I understand, because who knows what people do with their bags. The only stores that offer a life-time guarantee on their bags are Frye I believe, but they are over $500 -- that my help you if you want a guarantee that when you bag with breaks you will get another one years down the road. Best of luck!

I am so impressed by this stores customer service. I ordered a gift for my wife that was lost in the mail. Gloria, one of the co-owners personally handled my order and made sure she got me my gift in time for Christmas. It was my wife’s favorite gift ever as she loves this store. Thanks for the great service!

This has to be one of my favorite online stores along with Anthropologie. I have purchased from Spool over a dozen times and my items were always beautifully handcrafted and arrived in the most beautiful packaging. I would definitely recommend this store to anyone, and I have!

I bought a cute bag from there but it fell apart after only a couple of months and when I brought this to their attention they wouldn't give me a refund, or store credit, or offer to fix it. Pretty poor business practice. I wouldn't recommend them to anyone.