By Nick on 31st December 2013
I waited to the last few days before Christmas to purchase a gift for my wife. Emailed their customer service team and asked if they could help me with delivery of my order before Christmas. Tara said that they would be happy to help, but the delivery truck had left for the day. I explained that this was a gift for my wife. She was able to have an employee find the delivery truck to add my package to the deliveries for the day. I am so impressed with Spool's customer service. My wife loved her sweater. Will shop with them any day!
By Taylor on 31st December 2013
Ordered a dress for a Holiday Party on Wednesday that I was not sure would make it by the weekend. I forgot to purchase expedited shipping at checkout. I emailed and they upgraded my order for free. My dress arrive by Friday. So happy with their customer service!!
By Tim on 19th December 2013
At the suggestion of Spool 72 I bought a gift card for my daughter for a tote that was 'out of stock'. We waited one year and the tote was never in stock. I emailed 'customer service' and was told there are no guarantees for items out of stock. OK, then please send me a refund. Not a chance, was the reply I got. When I explained the situation, I was told I should have read the fine print. NO REFUNDS, but feel free to pick something else from the website. At this rate, they will not last long.
THE worst customer service out of ANY online store!!
By A girl from Indiana on 13th November 2013
I ordered the "Lodge Boots" a month ago, I ALWAYS check reviews and feedback before I purchase ANYTHING. Well this site didn't have any reviews on these pair of boots, so I thought the boots were a "new arrival" and hadn't received any reviews yet, so I purchased them and waited for arrival. It took over two weeks for me to receive the boots (I live in Indiana). When I got them, they fit true to size and the color was the same as in the pic online, I tried to wear "boot socks" with 'em but that didn't work, so I just tucked in my skinny jeans and tried to zip up my boots, but it kept snagging and the zipper almost broke!! And the boots have flaps with snap down buttons and they always come unsnapped! So I type a negative review about the boots and wait for it to be posted, days pass, and still no review! I email the "support team" on their website and I get a message back a few days later saying "the web site of spool no. 72 is being updated" and that no "old reviews" would be posted. Okay, so I typed another review, to let other buyers know how unhappy I was with the boots and waited again for my review to be posted. Another week passed and still no review,so I typed another email asking why I didn't have my review posted, I haven't heard back from them and it's been over week ago that I typed that email, so today I typed a third email telling them, that "If a company doesn't care about their customers then they don't deserve to be in business." I ended the email with "word of mouth spreads and though I may not make a big difference in the company's loses, I'll still know that my friends and family will NOT buy from spool no. 72!! As I am urging you not to do, Do research about the products/company you're buying from everyone!! I don't recommend spool no. 72 to anybody, their products are cheap "hand wash" items that you can find elsewhere with better quality and you won't have to deal with bad customer service!!
By Lydia on 31st July 2013
Love the unique clothing, shoes, & accessories. Exactly my style. Feminine yet rugged. My new favorite place to shop.
Excellent Customer Service
By Luke Higgens on 13th April 2013
Purchased a necklace and earrings for my wife for her birthday. I called asking if they had a gift wrap option and they stated that they would be happy to gift wrap free of charge. I received the order within 3 days and it was perfectly packaged for her birthday. I highly recommend Spool No.72 for their excellent customer service and high quality products. My wift loves her gifts!
The best customer service EVER!!
By Sam R. on 13th April 2013
I messaged Spool 72 on FB because I needed a dress for a dance last Saturday for a dance. They answered right away and offered me FREE expedited shipping! I got my dress in 2 days and in time for the dance. I love it. It is even better in person than online. Thanks Spool 72!!
Worst customer service ever
By Anonymous on 12th April 2013
Some of their clothes are way undersized and the customer service is by far the worst I ve ever experienced. They even deleted a question I asked off of their FB page that was simply asking why they werent responding to my email BIG FAT F
By Magaret Conolly on 8th January 2012
To the reviewer of "products fall apart" below. I had this happen to me after a year of owning an Anthropologie bag too. But becuase it had been so long, I did not even try to get a return, I just had it fixed. Most stores do not have a lifetime guarantee on their bags which I understand, because who knows what people do with their bags. The only stores that offer a life-time guarantee on their bags are Frye I believe, but they are over $500 -- that my help you if you want a guarantee that when you bag with breaks you will get another one years down the road. Best of luck!
By Ken on 8th January 2012
I am so impressed by this stores customer service. I ordered a gift for my wife that was lost in the mail. Gloria, one of the co-owners personally handled my order and made sure she got me my gift in time for Christmas. It was my wife’s favorite gift ever as she loves this store. Thanks for the great service!
By Susan G. on 8th January 2012
This has to be one of my favorite online stores along with Anthropologie. I have purchased from Spool over a dozen times and my items were always beautifully handcrafted and arrived in the most beautiful packaging. I would definitely recommend this store to anyone, and I have!
By Anonymous on 29th December 2011
I bought a cute bag from there but it fell apart after only a couple of months and when I brought this to their attention they wouldn't give me a refund, or store credit, or offer to fix it. Pretty poor business practice. I wouldn't recommend them to anyone.