Stores Like Restoration Hardware

Last updated 26th September 2017

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Poor customer service!
By Annette Gomez on 13th May 2015
I had gone to the Restoration Hardware located at 938 W North Ave, Chicago, IL 60642 today at approximately 5:00pm. I was greeted by a tall blonde lady {who had her hair pinned up in a bun} who asked if I was looking for something in particular. I responded yes, I was looking for bath towels and a bath mat....She directed me to the area, and left me alone. Then I was approached by a young man (the only male working there at that time), and asked if I needed help.....I again responded yes....I told him I don't see the name of the color of the bath towels or bath mat....He responded it was Sandstone, then I responded what I was looking for was Mocha....he then said he was going to look for them on his IPAD.....I waited, and waited, and that time another lady( She had blonde hair in a ponytail )approached me, and asked me if I needed help....I responded no Thank you, because I was being helped......Well, finally, the young man came out from the back, and walked passed me without acknowledging me, and went to the front register, and proceeded to work like I didn't exist. It was right at that time I decided I wasn't going to spend any money in that uptight store. The lady asked if I wanted my parking ticket validated, and I responded yes. Not once did anyone asked if I found what I was looking for.....Very poor, poor professionalism, and horrible, horrible customer service!
Do not buy bath fixtures from Retoration Hardware
By Rhea Killinger on 2nd January 2015
We purchased polished nickel bath fixtures (sink, tub and lighting, towel bars etc.) which cost north of $2500.  I was told they were made in Germany and were of very high quality so you can imagine my surprise when the boxes arrived with "Made in Taiwan" and "Made in Mexico" but not a single box was labeled "Made in Germany".   I brought this to the attention of RH and what I received in response was an email listing where each item was made but did not respond to why I was told something completely different  by the sales person.  That said the fixtures are beautiful until you use them.  The tub and shower fixtures were installed and right away we found that the handheld shower which is supposed to sit upright in the cradle, falls down within 30 seconds of putting it in place.  In addition the bar has caps on both ends which cover the mounting hardware but as soon as you touch them they fall out. However, all these things pale by comparison to the lack of quality in the finish.  This hardware spots even though we are very conscientious about drying them off immediately after use.  I couldn't be more disappointed.  And, there is no warranty on the finish.  I do have polished nickel drain, overflow and flusher made by Kohler in this same bathroom and I have not experienced any problems with them.  One last comment, the bath I'm speaking of is our guest bath and is rarely used.  I'm also very carful when using cleaners.  I put them on a cloth and carefully clean the sink or tub without touching the fixtures.  I have never been more frustrated than I am with these products.  These fixtures should look brand new like they are.  I can't imagine what they are going to look like in a couple of years!

Restoration Hardware

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