They "FORGOT" to put my sofa on the truck!!!
By Anonymous on 12th April 2016
I had to call to find out where they where on the day they confirmed (by email) the delivery of my sofa. The customer service rep told me "unfortunately you will not be getting your sofa today because they forgot to put it on the truck". The only compensation I was offered for my inconvenience of taking time to wait for them to arrive as scheduled was they will deliver it a week from now. Really?!!! What a poor experience for a company that claims to be upscale and charged an upscale price for their product! Not well played Pottery Barn. Not well played at all.
By K Swaim on 13th August 2015
My mother in law bought a Pre k back pack for my son. The back pack is soooooo small. It will not fit a folder or piece of paper. Don't be deceived by there description go off demensions.
By Monica Aguilar on 17th October 2014
This is the WORST ever service I have received. I bought a bed in September and they have scheduled 3 times for delivery and I still don't have the bed!!!
The first time I took the day off to be at home, waited and waited, called them, they could not figure it where was my delivery, they called me back to tell me they were on route, to finally calling me at 7 pm to tell me my delivery was cancelled because one piece was missing!!! It took them the entire day to figure that out after they confirmed by email and by phone the day before.
The second time, another day I took off from work, they were running late and they finally showed up 2 hours late with only half of the pieces to build the bed! The delivery crew left the pieces there assuming the next day they will bring back what was missing, well I called and they told me they needed another 2 weeks to receive the pieces, because they were "on transit"!! what a nightmare!!
Finally I scheduled the 3rd time, and I asked them to do a Friday afternoon so I could only take half day off. Well, they scheduled it in the morning, exactly at the time I was busy with a meeting, so I have to rescheduled. The only time that it worked for them and us was in 2 more weeks!! I told them several times, I don't care if it takes them 2 months to deliver the bed, but WHY do I have to go through all these failed attempts, having to take time off from my work!! and having pieces with dangerous edges sitting in my bedroom for a MONTH where my toddler can get hurt !!!
TERRIBLE TERRIBLE TERRIBLE service, DO NOT BUY FROM THEM. I tried to return the bed, but as I have the pieces already in my home, it was as difficult as it was to keep it. I CANNOT BELIEVE THIS IS A WELL-KNOWN COMPANY, SHAME ON THEM
The best home furnishings store
By Karen M. on 12th December 2011
Pottery Barn has the most diverse and high quality product range of any home furnishing store I have used, the only downside is the prices!