Last updated 30th August 2016

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Customer service
By Leslie on 27th September 2015
I bought a product at the store and I live 3.5 hours away. When we opens it at home it had a defect. When I contacted the customer support they would not do anything for me unless I went back to the store. Not worth a 7 hour drive to replace a $20 item would cost me more in gas. But I will not shop there again. You would think a place that has online shopping would offer replacing their defected products that are defected without the customer having to pay the cost. I would NOT recommend shopping at ikea. Terrible customer service. Unfortunate...
IKEA - Cookie Cutter World
By Anonymous on 26th August 2015
Visited store in Canton MI. Customers herded like cattle (seriously, follow the arrows painted on the floor). Endless rows of identical products waiting for cookie cutter people to buy for their cookie cutter houses. On top of all that, IKEA staff rude to customers!

Would absolutely NEVER go back!
worst customer support
By Anonymous on 9th January 2015
my package arrived with the wrong items. i emailed ikea with all the information they requested and never heard back. so i called and waited on hold 30 min and gave them all the information they asked but never received replacement parts.
ikea hell
By notveryhappy on 7th November 2014
when buying something at ikea you have to be prepared to go to hell. cause that's where ikea takes you! after being given the wrong info, and then when I called (took over 2 hours) I was still at the same place. in hell!!! we bought merchandise and need the assembly. they told us at the store to do it on line. well on line, you cant book assembly, so what to do? our goods are being delivered Friday, but they cant get any assembly till next week? can we delay the shipment so it all comes on the same day? yes but we have to charge you for shipping again?!! but we were given the wrong info and we were in the store on sunday and could've done it all while we were there! sorry, nothing we can do! we couldn't even cancel the order cause they still would charge me for delivery! who said Ikea is cheap?? who want to shop in a fire hazard retailer who only knows how to sell crap and then not give any customer service?? id rather buy online and send it back than ever walk into another ikea hell store. not worth the time and trouble.........let alone the effort??!!!


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