By John Johnson on 12th May 2015
In case you are thinking about having Home Depot remodel your bathroom....think again !!! I am sure it varies by stores, and areas. We live in Las Vegas, and dealt with Home Depot in Centennial. We worked with a representative , but it left MUCH to be desired !!! She was always off at a training class, and in that dept, there is not much telephone response !!! They use subs for their services. the counter top people were fine....Fry's , but the rest of the work dragged on !!!!! It has now been 2 1/2 months, and we are still waiting for a shower enclosure !!! Come back, come back...measure...measure...shower threshold sloped toward the bathroom, and had to be redone to slant toward the shower. Wouldn't you think if you did that for a living, you might know that !!?? The one thing that was most difficult was demolition. The counter top people would not remove the old mirrors to accommodate a higher back splash ....Home Depot suggested Craig's List !!! We are 77 years old....that is why we chose them, for the complete job....Not like it was cheap ....about 15,000, which is ok if they do it correctly !! Have heard no apologies from Home Depot !! How about 1000 off for bad service !!!
By Kimberly Harvey on 22nd March 2015
The only reason why we are writing is we have had service that has not been that great last couple of times we have visited your Pineville store.The first time when we went in on a Sunday morning to purchase a microwave we saw in Sundays paper I forgot ad so I went to the customer service desk and the two girls and one young man said we do not have the ads if you do not see the price probably not on sale. I looked dumb founded at the response they gave me if we did not need the microwave I would have left so my husband and I found a gentleman in the appliance section who said let me scan it and yes it was on sale for 55.00 so I asked him if he would mind getting me the black one which was on the top shelf he got his ladder and got it down.We went to checkout and the three young people were still at the customer service desk laughing and talking about what they did that previous evening while two people were waiting to checkout.
Our next outing was just this Saturday at the same Pineville store we saw the Adirondack chair the was untreated we found one outside and one in the display.I ask one gentleman if we could purchase them he said no usually Home Depot frowns on selling the display and ones that have already been put togethe. He continued to tell us we needed to buy the ones if they have them in the box and my husband looks smart enough he could put them together and his fellow co-worker laughed with him.My husband looked at me and said do you really want them if so we will get them if not I am leaving so we purchased them my husband and I bith do alot of shopping at your store and at this location because we live right in Pineville but your employees and this store have forgotten about the words customer service I work with the public everyday and know how much people complain and expect service with a smile and deserve a little help sometimes.I just wanted to brimg this to your attention cause we might not be the only customers to have had this happen to them.
Thank you for your time
By Anonymous on 8th June 2014
John @ service desk in El Cajon store was very helpful finding the bathroom facet I was looking for . He called a lot of stores and finally got it for me he is the best:).thank you again!
Countertop Design and Installation
By William on 19th January 2014
This has been possibly the worst experience as a new home owner. My fiance and I went to our local Home Depot to order granite counters for our kitchen. We provided the specs including square footage, linear footage, etc. We paid for the entire project up front. The template contractor came out and verified the measurements before the install. Upon installation day, which was delayed numerous times, the contractors told us, once the counters were already removed, that the granite could be installed because the leveling was out of spec and that we were responsible for bringing it up to spec before install could continue.
Never did the countertop consultant at Home Depot or the Template contractor ask to verify that the leveling was within the standard range, nor were we ever asked prior to the stone being cut to take a leveling measurement. If you go on the Home Depot countertop estimate, this is NOT one of the specs they ask to verify. So now, Home Depot has my $1200.00 and is saying I can either use their contractors to level for about $1000.00 more dollars or cancel my order and take a 30% restocking fee. Negligent? Entrapment of a customers money? This is not a business I would trust with home improvements or your money.
Upon calling the store, I was met with a customer service professional in Kitchen Design who fully understood our anger and kept saying "fair enough," yet the deal remained the same. The store manager claimed because my fiance and I were not thorough enough (remember nobody asked to check the leveling or informed us that their was a range that granite had to live within) and that there was nothing more they could do.
To this day we still do not have counters and the issue remains unresolved. Oh yea, and they still have our money!
DO NOT GET COUNTERTOPS FROM HOME DEPOT.
By Anonymous on 8th January 2014
I will never enter into another Home Depot store as long as I live!!!!
I purchased a Maytag washer and dryer set at Home Depot, the washer began to give trouble, at which Maytag sent out a technician, which could not fix it. After about 4 visits he tells me it cannot be fixed, we fought with Maytag for about 10 months over this thing. They kept playing around until now the warranty is out, And Home Depot extended warranty refuses to do anything. I have talked to Home Depot's alleged extended warranty people, and they said YOU ARE ON YOUR OWN, I hope this detours anyone from going to Home Depot. People listen, if you buy anything there YOU ARE ON YOUR OWN!!! They will NOT stand behind it!!