Terrible customer service
By Tammy, urbandale ia on 18th November 2015
Ordered a custom front door. Had to spend multiple hours trying to order what I wanted. Finally ready to have it installed and installer called the morning it was to be installed saying they couldn't install it because of rain. The area they were working in was covered and totally dry. No risk of danger at all. They never even came to see the area. I had to take a day off of work to be here for the installation and it wasn't even done. My time is just as valuable as theirs is. Would rather give my money to another company than Home Depot, will never order anything or have them install anything for me again. Told them I don't want the foor anymore and they said I couldn't return it as it was custom order. Very disgusted with Home Depot. Will travel further distant just so I don't give them my business!
Stainless steel double sink
By Carol on 17th November 2015
Today I had new laminate countertops and stainless steel double sink installed. The sink cost $450 and $250 to install. You would think for this amount of money you would get sink stoppers for the drains. WRONG. You get zippo yet you can pay $250 for another sink and they are included. That's the last sink I will buy from HD.
home depot bed customer service
By Anonymous on 14th October 2015
I called Home Depot 2 weeks ago because it showed somebody tried to change my mailing address. I was told they would send me a new card, I explain that I am doing a project in my house and I am constantly making purchases. I called because I needed to make additional purchase and no card as of today 10/7/15. I was transferred to fraud dept. After waiting on the phone for 14 minutes finally somebody came on and she told me I am to wait another 4 days before I can request another card because they mailed on September 30, 2015. I told her that I need to make much more purchases and I had several items in the shopping cart. Again I was told I had to wait. I said the last purchase I made of almost $700.00 I have not used and I had the Lowes card that if I could not get help and solve this problem now I would return my purchases at home. I have yet to use with about $1000.00 worth. She said there was nothing to be done and I had to wait more time. I requested to speak to a supervisor, Lorie ID# XDU from Jacksonville, Florida she said the same thing I had to wait more time and it not after 10 days to call back for another car request once again. I told her the same thing as for the purchase and having the same exact deal from Lowes store and she said nothing to it, just that I needed to wait more time once again. I told her that's not much of customer service and that I would be writing this review on them and she just said thank you for calling.
Home Depot customer service ROCKS!
By Anonymous on 12th September 2015
My family visited our local Cary NC Home Depot and were blown away with excellent customer service. Every associate we met said hello to our family, and associate walked us to get a cart, and everyone was very helpful and courteous. We will be back!!!!!
By lee on 8th August 2015
c. service very bad , not very good service. 2 girls , very ruled.
could not understand what i was saying. i speak english, usa.
credit card service. i talk they talk as i talked. not unstanding , just being
very ruled, maybe im blk and they were white. that s still happening in
this courty , in the usa.