Fresh tops - worse customer service experience
By Anonymous on 12th March 2014
The worse customer servie experience ever! Purchased very expensive top (50.00) that my daughter wanted for a special occasion with a defect, Called customer service asked if they would ship another top out. Fresh tops said no - not until they receive the defected one - ugh sent the defected top back (the return label had inadequate postage) so i had to pay additional charge.
Bottom line - the manager or owner state they won't talk (deal) with customers. She said I wouldn't receive the exchange for 14-21 days...really
Freshtops loses my business- Penney wise pound foolish. I will never order from Freshtops
By Adrianna on 23rd February 2014
Some cute finds, but a lot of hideous ones too. Prices are high, but they are novelty-like clothing items. Great for showing off a distinct love for ex. your fave band, movie, etc. Some of the clothing are ridiculous though and some have ridiculous pricing. Shipping costs are high if you live outside the USA. Items shipped relatively fast.
WARNING: Do NOT purchase from Freshtops.com
By Anonymous on 27th September 2013
Worst customer service I have ever encountered with an online shop. Purchased 2 tops for a total of $69 - one of them arrived and looked NOTHING like the picture. Colors were completely different.
I realized later that they edit the images they post of the website - so none of them are the actual original garment.
Decided to return them both. They received my shipment, and now I have been emailing them back and forth for a month now trying to get my refund, which they have not processed!!
Now I am getting no replies and am disputing it with my Bank. What a nightmare! I feel scammed.
AVOID AT ALL COSTS!!!