worse customer service ever!!!
By Pedi on 8th February 2016
I wish I had read the reviews before I place an order with this company. The worse customer service ever, called the phone number and was told they are not receiving calls. Emailed the company and no response from them either. And the on line chat never has a representative working. Save your money!!!
Fresh_Tops takes the money. Doesn't ship product
By No repeat customer here on 24th January 2016
We ordered a shirt on 12/11/15 from Fresh_Tops. It was to be a Christmas present for our daughter. Fresh_Tops took $22.00 out of our account for the shirt on 12/14/15. I'm writing this review on 1/23/16. We have sent numerous emails (they apparently can't afford to put their phone number on their website) to inquire about the shirt and when we can expect to receive it. Fresh_Tops response is for us to check the tracking number which,of course, we have been doing all along as we were expecting the arrival of a shirt, hopefully before Christmas. We were becoming concerned because Fresh_Tops had already received their money and we not only didn't have the product we paid for, we also got the run around to check the tracking number. The tracking number, to the date I'm writing, simply says "preshipment info sent to USPS". So the shirt has not been sent and Fresh_Tops keeps telling us to check the tracking number. I feel we are getting the run around from them, they say the "shirt should have arrived by now". I couldn't agree more. Its been about 44 days since we ordered the shirt & 42, or so, days since they received payment.
Don't order from this joke of a company. Do your research on the internet about this company. They have a horrendous track record of this very thing about which I write. Look it up. Google them about service and not sending items after receiving the money from the customer.
I will be reporting Fresh_Tops to the Better Business Bureau and the Federal Trade Commission. There are laws that protect customers from companies who take the consumers money but don't send products paid for.
By Anonymous on 21st December 2015
Don't ever buy from Fresh-Tops....ordered back on Dec. 09....they charged my CC and I never received the order. My account stated "order not fulfilled" but no notification was ever given nor was a refund. I have tried to Contact them and no reply. Now I have to dispute with CC. Thieves!!!
And it is Dec. 21 and I don't have the gifts my daughter wanted :(
This Business is a BIG Rippoff!
By MMM on 11th December 2015
Ordered 3 sweaters for a b-day on 11/6 for $80. The company posted the payment on 11/9. They sent an email on 11/16/2015 that a label was created at USPS from Las Vegas. Then they provided a tracking number. Checked the tracking # and it said it was in pre-shipment on 11/26. As of 12/11/15 the package has been stuck in Vegas since 11/26. The phone number they have on the website does not work. I tried emailing them and they never respond. The only way to get them is via chat on their website and the good for nothing Rep that chats with you keeps giving false information from the company such as switching to a new building, to the they just dropped of the package at USPS to the "Killin it" tshirt is holding up my order...which lie is the truth ? I don't know how Fresh-Tops is still in business. When I researched them after the fact they have over 52 complaints at the Better Bus. Bureau for product sucks to delivery problems. Mine will be the 100th complain. They are a rippoff company and should be OUT OF BUSINESS. As of today I still have not gotten my order. I paid $80 and lost $80. Had I known this company was a rippoff and scammers I would never have bought from them. My daughter liked the tops and that is why I ordered from them but BUYERS BEWARE..RESEARCH THEM and DO NOT BUY. THEY ARE SCAM ARTIST! At this point maybe someday I will get those tops I paid for..maybe the guilt will rot in their in minds and magically I will get those tops. Yeah Right!
By MMM on 10th December 2015
Placed and order on 11/6. They posted the payment my account on 11/9. They sent USPS created label email to me on 11/16. The tracking info said a label created since 11/16. The later it said pre shipment rec'd on 11/26. As of 12/10. The package never left Las Vegas where FreshTops is located. Tried calling but they don't pick up the phone. Tried emailing and they never respond. Then tried chatting online at their website but the poor excuse for a Rep just keep saying "it's in the shipping process??". I got so sick of that word. I think it's a computer generate chat. They have one excuse for each time I contacted them via chat. First, it was relocating to a new building, then they are working on the product.so on and so on. I paid $80 for 3 sweaters and still don't know if I will ever see them. For a company that is located in the U.S.A we should not have to wait over 2 months for any product. Why are these scammers still in business?? I have contacted the Better Bus. Bureau about them. When I ask the chatting poor excuse for a Rep for the owners name and number..no response from her. How can this business keep going. My kid will be disappointed because she expected the shirts for her b-day. They are bogus and a bunch of losers and scammers. That is why they have the business in Vegas. They kept telling me the shipment is coming to me and it never does. They told me the "killin it" t-shirt was holding up my order but before they told me the order had shipped..why are these people lying? Do they have any HONEST person work their. They took the money and continue to scam folks like us. Do you homework people..don't do business with FRESH-TOPS! they are bunch of scammers working in Vegas. I am out $80 and have to look for another gift for my daughter. Hopefully, people will research them before they buy. DON'T BUY FROM THEM. GO ELSEWHERE!