By Sophie on 21st March 2015
I am a teenage girl who is much smaller than everyone else. I am shorter than all of my friends. Most of the stores that they shop at and love, I don't fit. Brandy Melville is perfect because it is so fashionable and it fits me! They sell the basic necessities as well as many unique pieces. Since everything is one size only, it is easy for me to just pick the clothes off the wall and try them on quickly without having to go through the trouble of waiting for my size to come out from the back. I have never been disappointed with a shopping trip to Brandy Melville and the service is great. They have young people who work here so they understand what kind of things I would want to wear. Since I go so often, they will sometimes pick out things for me while I'm not there that they think I would like! Brandy Melville can fit so many ages due to the different body shapes each piece fits. I know 12 year olds who wear Brandy Melville and I know 17 year olds who wear Brandy Melville!
By Anonymous on 10th November 2014
To Whom It May Concern:
My daughter and I shopped your Irvine Spectrum location today. Due to the fact I have been in this industry over 25 years...I question the success.
During my many shopping trips into Brandy (due to the fact amy daughter enjoys finding unique pieces) never once have we been greeted. May this is "understated/hipster/cool" I don't get it!
Cruising around the store I found a graphic T on a manequin. Your salesperson (which I had to approach) said "she hadn't seen them on the floor" and would check the back. Two seconds past...it was literally right next to her. I understand oversight...but due to the fact this is a consistent lack of customer service...in my eyes your staff is not maximizing a sale to its full potentional.
Fortunately I liked the T enough to still purchase the item.
As I reached the counter to pay for the purchase...the employee never looked up...much less made eye contact. Simply mumbled my total. In turn I was completely dismissive. Of course there was never a thank you for my purchase. Simply...you know the policy? Really!?!? Let me remind you 20 something (on staff this afternoon) w/ombré hair. Be thankful for my sale..,it is your paycheck. There are still a ton of sharp women out there that would kill for your job! Please let me also remind you...you don't own Brandy Melville...you simply work there. Truly hopeful that this review will land in the right hands, This hard-working stylist will be posting this on all my social media. Good luck...you may need it!
By Anonymous on 14th January 2014
By Anonymous on 14th January 2014
So for the last 3 years i always ordered my bm sweaters online in bulkb ecause they are so cheap! The sweaters are well made along wiht he clothes and its allreasonably priced. I was so excited when pacsun decided to start selling bm it was a dream come true. One of these days ill make it to a bm store. Literally though nothin is better than a bm store like omg
Brandy Melville - Corte Madera
By Anonymous on 26th December 2013
Coming from someone who works in retail, they had horrible customer service. I was in the Corte Madera store with a friend, we were the only customers in the store at the time and it took about 10 minutes for any associate to acknowledge us. Maybe if they weren't so busy flirting with the mall cop or police officer, whatever he was, the girls would've actually noticed there were other people in the store. It's a small space and there's no reason it should've taken 10 minutes to welcome us. Very unprofessional, I wasn't impressed.