Incompetent salespersons at Best Buy
By Anonymous on 19th January 2014
Was looking to buy a laptop for my 12 year son. Told the salesperson at the Rockville, MD Best Buy I wanted the cheapest laptop they had and of course he tried to sell me the next highest price from the cheapest one. I told him to pay attention to what I said and that I want him to give me what I asked for. After discussing the minimum features desired, he finally picked the cheapest one while noting it had a CD/DVD drive which was one of the features I desire for my son's laptop. I get home...low and behold the laptop has no DVD/CD Drive.
I returned two days later to exchange and the sales staff was so confused about making the exchange as well not listening to what I said I wanted, they ended up trying to overcharge my by $180 for the exchange. I corrected them stating that I didn't know that a DVD/CD Drive cost $180 on a laptop. They researched the transaction and realized they scanned the barcodes wrong on the new box and had to get help from a supervisor to get it right. So much confusion with the sales staff in this store being too much of a seller and not a seller and listener. I often wonder about those who are not tech savvy like me and how much they've walked out of this particular store not knowing if they actually got what came for or whether they walked away with more they needed.