Good prices, bad service.
By Anonymous on 4th December 2013
I recently made a purchase on Amazon.com which was scheduled for overnight delivery as I needed the items in question and am disabled so shopping in a store is a bit difficult for me. The package was shipped, but instead of using UPS Air, Amazon.com used UPS Ground to ship, which does not offer overnight delivery! Needless to say, the items did not arrive on the scheduled delivery date. I had to go out and buy the items locally in order to have them in time for the event I needed them for. The best I got out of Amazon.com's customer service department was 'Gosh, we sure are sorry" and they refunded the cost of shipping. When asked about the additional expense I incurred from having to purchase additional items, "Gosh we sure are sorry" was their patent answer. I will not use them again.